Restaurant & Bars Supervisor - The Westin Seattle (18003CA7)


Here’s To Your Journey with Westin

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

The The Westin Seattle located at 1900 5th Ave, Seattle, WA, 98101 is currently hiring a Restaurant & Bars Supervisor.

Restaurant & Bars Supervisor Responsibilities include: The Westin Seattle is looking for a Restaurant & Bars Supervisor who will provide daily supervision and direction of the service staff. This role will assist in the development, implementation and maintenance of quality standards for the Relish Burger Bistro and 1900 5th Lobby Bar and interact with guests to ensure a positive guest experience. As the Restaurant & Bars Supervisor, you will be accountable for the following: Ensure that meals are being served in a professional and timely manner by circulating within the restaurant and lobby bar. Communicate with the kitchen and the service team and handle any guest complaints. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, payroll, supervision and control of cashiers, baristas, greeters, servers, bartenders, and bus attendants. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies. Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. Due to the varying nature of hotel operations, a flexible and varying schedule is required to include early mornings (5am), late nights, weekends and holidays. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Must possess basic computational ability. Ability to supervise subordinate staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary. Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer. Knowledge of hotel food and beverage operations and knowledge of food and alcoholic beverages required. Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses. This position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently and be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. High school or equivalent education required. Minimum two years food and beverage service background required. One year supervisory experience preferred. Successful candidate must: follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

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